Please download the following support utility to your desktop by clicking on the text SUPPORT UTILITY below. Contact Wytech who will then instruct you on which support person to select within the application
Support Contracts
Wytech has a range of Support and Maintenance contracts to suit your business needs. Off-site system support, diagnosis and repair to remote support contracts through to Service Level Agreements for 24 hour on-site support.
For your convenience contracts can be based on monthly, annual or pay-as-you go tariffs, we tailor the Service Level Agreement to suit your needs.
Our managed IT Support service can remotely manage your entire network to ensure it is running smoothly, securely and more importantly efficiently, this can be done at a fraction of the cost of employing a full time IT support professional.
Many companies find themselves in a situation where they need IT support but their level of need doesn't warrant the hiring of a full time employee. Outsourcing your IT requirements to Wytech immediately imbues your company with specialised, in-depth, IT knowledge. |
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Remote Support
We provide remote access to your servers and PC's so we can respond to problems as quickly as possible. Through the use of remote control software most response and resolution times are kept to a minimum.
As a security measure remote access can only be instigated by you, preventing any unauthorised remote access to your systems. In addition, all remote access is encrypted (e.g. SSL, secure VPN.)
On-site support
Wytech provide different levels of response times ranging from:
• 4 hour response
• 8 hour response
• Critical response
We provide mixed response times for different business systems so we can design a support service around you. |
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Scheduled health checks & maintenance tasks
Like most things your IT systems need looking after, and by performing regular health checks you can avoid more severe problems from occurring later on. Regular checks provide us with the ideal opportunity to keep your systems up to date and tackle the small day to day problems.
Tasks include the following, but not limited to:
• Server & PC health checks (disk diagnostics, error logs)
• Anti-virus checks
• Microsoft security updates - status check
• Backup and restore checks
• Create/modify user and e-mail accounts
• Troubleshooting of logged issues |
