Our aim is to understand your business and then be pro-active in supporting your IT systems. We aren’t just here to fix things if they go wrong, but to build a working relationship so we can provide strategic advice and direction on your overall business IT strategy, effectively becoming an integral part of your team.
This close partnership ensures that we can fully manage all of your IT assets, providing remote monitoring and on-site support, together with the administration of your licensed products, taking care of such things as subscription renewals, software licenses and upgrades.
Ultimately, we want to become your IT eyes and ears, so you can concentrate on your own business and not have to worry about things such as hardware failures, virus intrusions or communications breakdowns.
Unlike many other IT providers, our support lines are manned directly by the engineers, meaning you get straight through to someone who can help and don’t have to wait for a call back. As a result, we pride ourselves on being able to fix the vast majority of IT issues on the first contact.
If you’re moving premises, expanding, or just considering some additional network connections, we can offer fully certified Cat5e, Cat6 or optical fibre solutions to suit both your needs and your budget. We stock a variety of patch panels, wall mounted cabinets, server racks, cable management solutions and network sundries and have many more available for next day delivery.
If you’re not sure what you need we will happily sit down to discuss your requirements and help evaluate your options.
Purchasing new equipment can be a stressful experience, especially in the ever changing IT world, and mistakes can be costly both in terms of time and money. Our team have many years’ experience and keep abreast of all the latest changes, so we can help you make the right choice first time.
Many projects involve mixing purchases from a variety of vendors, but we can do the legwork, compare prices and specifications in order to give you a fixed project cost, a single point of invoice and ensure the solution works as it should.
In the event of an IT disaster, the most important thing is to return you to normal as soon as possible. We therefore hold spare parts, data backups and configuration files for a large number of our clients systems so there is minimal downtime and disruption.
Interestingly, we are often called upon to provide disaster recovery services for businesses with which we have no prior relationship. Even if you don’t have an existing support agreement, our engineers can be despatched to give you a rapid and thorough evaluation of your options following a disaster of any scale. We can then render services ranging from the recovery of vital data on a single machine to complete server and network rebuilds. If required, we can also supply short-term “loan” equipment in order to get you back up and running as quickly as possible.