Ben at Trent PTS – Wytech has been a key part in our growth as a company, expanding alongside us to support our increasing service and support needs. We now utilise their support across twenty-two sites, the majority of which have been initially set-up and configured by Wytech. We initially started as a small organisation with sites operating within close proximity to each other. We now span across two counties with some sites in rural areas being significantly detached from our main offices. Wytech have always worked to find the best solutions to support these varying conditions, capacities and business needs, ensuring they understand where we are heading as a business and working closely with us to ensure our needs are met. Mark holds himself and his team to a very high standard and this runs through the core of the organisation.
Ben Krysiak, Business Director / CBT Therapist
Ian at Clowes Developments – Prior to Wytech we had been disgruntled with our previous IT supplier. There were daily discussions in the office about IT issues. Since Wytech came on board there is a distinct lack of discussion in the office about IT and that speaks volumes! Nothing is too much trouble for the Wytech team. They are personable, efficient and most importantly they talk to us and advise us in a language we understand. We have been extremely happy with the service that Wytech have provided to Clowes Developments and have used them for various other contracts aside from our main IT support contract including CCTV, Wi-Fi maintenance and the project management of our new dedicated fibre line at Ednaston Park.
Ian Dickinson, Managing Director
Lucy at Ednaston Park – I first met Mark, Dave and Paul, the Wytech executive team, when they came to look around the newly refurbished offices at Ednaston Park. Around that time we were looking for a managed telephone system for the business centre, as well as being at the final stages of setting up the I.T. infrastructure. Within an hour of chatting we realised that Wytech could talk about I.T. in a way that we actually understood. Over the following weeks, Wytech quoted and provisioned a managed telephone system at Ednaston Park, guiding us through the process at every step. Now our full I.T. Support partner, the team at Wytech are like an extension to our own team. There is always someone on hand or at the end of the phone to support us with any queries, plus we procure all of our equipment through them, saving us time, hassle, money and giving us peace of mind. The value isn’t only in the cost and time efficiencies; the real value is having an IT partner to guide and advise us. Instead of just fixing the problem, the Wytech team are pro-active, taking the time to understand our business needs and how they can maximise the infrastructure and equipment we have.
Our relationship with Wytech so far is based on an open and honest dialogue and we are looking forward to working with the team as Ednaston Park grows and evolves.
Business Centre Manager, Ednaston Park
David at Citizens Advice Mid Mercia – Wytech have been our IT support provider for seven years now. In that time they have been a major factor in supporting our organisation grow and ensuring that our IT infrastructure is of a high quality that matches the service we provide. Wytech and the team are a company that I would thoroughly recommend, whom have a high standard, are flexible to our needs, suited to supporting a voluntary organisation and provide trusted specialist support with an understanding approach that means we are, and have been able to respond to our clients needs even in changing circumstances.
Chief Executive Officer, Citizens Advice Mid Mercia
Pierre at GPS – In the period that Wytech have been looking after our IT requirements, our experience of the company’s service has been excellent. There have been several occasions recently when we have had to call upon Wytech’s expertise and the company’s response has been quick and efficient. The company’s expertise has also been clearly demonstrated to me in one particular incident; when experiencing problems with my laptop a call to the support line was answered promptly by an engineer and the issue resolved quickly. The cause of the issue was then explained to me in an easy to understand manner and I am happy to report that this issue has not reoccurred. This is only a small example but we have entrusted Wytech to support and maintain our main office as well as 2 satellite offices in other areas. Thanks to Wytech’s proactive service, I am content in the knowledge our requirements are well looked after.
Pierre Dewill A.C.A F.C.C.A
Partner, Gregory Priestley & Stewart